Case Studies
Real results, real partnerships.
Our case studies demonstrate how QTC works collaboratively with businesses across the industry to achieve compliance, strengthen systems, and build resilient product safety & quality cultures. Each case study reflects a genuine partnership, where challenges are approached openly, and solutions are developed together to deliver meaningful, lasting results.
We take pride in being transparent, adaptable, and solutions-focused in everything we do. By understanding each client’s unique needs, we tailor our support to find the most effective and practical approach. From on-site audits and training to system development and continuous improvement, we go beyond consultancy – becoming a trusted extension of your technical team.
Our Case Studies
Sweet Success in Frozen & Chilled
Ice Fresh Foods Limited are ice cream and dessert specialists, offering a wide portfolio that includes frozen dessert and ice creams, instore bakery items, chilled ranges and licensed branded products. They have built a reputation for quality and creativity across retail and foodservice for the past 40 years. But to take their business to the next level, they knew they needed to meet one of the most respected global benchmarks: BRCGS Agents & Brokers certification.
The Challenge
With ambitions to grow their customer base and open new opportunities, Ice Fresh Foods reached out to us. They had some systems in place already but needed a clear roadmap and the right support to get them audit ready.
Our Partnership
That’s where Q Technical Consultancy stepped in. Working side-by-side with their committed team, we designed a tailored system to fully meet the BRCGS Agents & Brokers standard. Through our PLUS+ Membership, the team had expert guidance on demand, while our Mock Audits gave them the confidence to face certification day. By combining our structured approach with their team’s drive and commitment, every gap was closed and every requirement addressed.
The Result
In 2025, Ice Fresh Foods achieved an incredible milestone:
AA grade on their very first BRCGS Agents & Brokers audit.
This outstanding result has not only met their customers’ requirements but has also unlocked new business opportunities, positioning Ice Fresh Foods as a trusted partner for retailers and brands alike.
Client Testimonial
“The help we received from Q Technical Consultancy was invaluable, initially helping us build a skeleton QMS framework for the BRCGS Agent & Broker standard and then providing expert advice to help make this system our own.
Chisala was not just amazingly knowledgeable, but also very good natured with a fantastic sense of humour, making the experience a lot more fun and interesting.” – Senior Technical Manager – Icefresh Foods
Client Overview
Place UK is a leading British food company providing high-quality solutions for retailers and manufacturers. Their wide product portfolio includes IQF and frozen fruits, pulses, rice, and pasta, making them a key supplier to many of the UK’s major retailers and manufacturers.
Challenge
As a trusted supplier to top UK retailers and manufacturers, Place UK consistently needed to demonstrate the highest levels of food safety and compliance. Maintaining their BRCGS Food Standard certification with an AA+ grade, they required not only strong systems but also continuous improvement and assurance across both their own operations and their supply base.
Our Collaboration
Place UK was one of the very first businesses to join Q Technical Consultancy, and we are proud to have partnered with them for over three years. Together with their highly capable technical team, we have built a long-term collaboration centred on continual improvement and shared learning.
Our ongoing support includes:
- PLUS+ Membership – offering continuous access to expert advice, practical solutions, and responsive technical support.
- Internal Audits – complementing their internal programmes and helping ensure year-round audit readiness.
- Supplier Audits – supporting their team in verifying supplier compliance and strengthening supply-chain assurance.
- Interim On-Site Support – providing additional resource and technical expertise during complex or high-demand periods.
Results & Impact
Thanks to the dedication and expertise of the Place UK technical and operational teams, combined with QTC’s external support, the company has continued to maintain its BRCGS AA+ grade and a culture of ongoing improvement. This long-standing partnership demonstrates how strong internal leadership, collaboration, and independent assurance can work together to sustain excellence.
Today, Place UK remains a trusted supplier to the UK’s leading retailers—operating with confidence, consistency, and a commitment to the highest standards of food safety and quality.
Client Testimonial:
“Our long-standing cooperation with QTC has become an important support pillar in how we maintain excellence in compliance with the BRCGS standards, as well as the codes of practice of our customers, both in the retail and the B2B sectors.
Oskar and Cathy are embedded as our trusted advisors on food safety and food integrity topics, and their flexibility and responsiveness mean that they are always at the end of the phone (or with us on site) to help us get through a food safety conundrum, or ensure that we are holding firm on our path of continuous improvement of food safety, quality, and integrity standards.
The mock BRCGS audits that QTC complete for us help us maintain our motto “Audit ready every day” and ultimately, play an important role in us retaining BRCGS grading of AA* for all of our factories, as well as high grading in all of our customer audits.”
Client Overview
Nature Diet, part of the Skinner’s Group, is a pioneering pet food manufacturer with a mission to provide the best nutrition for dogs while caring for the planet. As one of the first British dog food producers to use fully recyclable Tetra Pak cartons, Nature Diet champions sustainability by offering an eco-friendly alternative to traditional cans, plastic trays, and pouches.
The Challenge
To meet growing customer demands and unlock new business opportunities, Nature Diet needed to achieve BRCGS certification. While they already had a strong foundation in food safety and quality, the journey to BRCGS compliance required enhanced systems, robust documentation, and a culture of continuous improvement.
Our Solution
Q Technical Consultancy partnered with Nature Diet to provide:
- Comprehensive Internal Audits to identify gaps against BRCGS standards
- Mock Audits simulating real certification conditions, ensuring readiness and confidence
- Ongoing Technical Support through our Plus + Membership throughout the preparation phase, including practical advice and screen-recorded guidance
Our consultants worked closely with Nature Diet’s dedicated team over several months. Together, we strengthened their systems, ensured compliance with every clause, and created audit-ready documentation that exceeded expectations.
Results & Impact
Nature Diet successfully achieved BRCGS certification with a Grade A for their first ever audit! A major milestone that positions the company for further growth and strengthens customer trust. This certification not only satisfies customer requirements but also opens doors to new markets and partnerships, reinforcing Nature Diet’s reputation for quality and sustainability.
Client Testimonial
“QTC’s consulting team is truly unparalleled. They’ve been a cornerstone of support for our business and for my professional growth. QTC possesses a deep understanding of the unique challenges faced by technical professionals, offering exceptional guidance on food safety, legislation, and best practices. Their tailored, practical advice—often delivered through prompt responses and incredibly useful screen recordings—ensures that their insights are easy to reference and apply when needed.
Thank you, QTC, for your unwavering dedication, attention to detail, and for making the complexities of the technical world accessible and enjoyable. I enthusiastically recommend their services to anyone seeking a dependable, knowledgeable consulting partner.”
— Group Technical Manager, Skinner’s Group (Nature Diet)
We’re excited to share that more real-world success stories will be arriving soon on our page.
Stay tuned for fresh insights into how we partner with businesses, tackle industry-specific challenges and deliver meaningful, long-term results.