Incident Management (Recalls & Withdrawals)
A rapid, coordinated response to product safety incidents is vital to protect public health, legal standing, and brand integrity. We provide 24/7 crisis support and system implementation to help food manufacturers, distributors, and packaging businesses manage product withdrawals, recalls, and regulatory notifications effectively.
How We Support Incident Management & Recalls
24/7 Emergency Incident Support
Immediate, expert guidance during active product safety crises to assist with risk assessments, scoping, and operational response.
Recall Protocol & Plan Development
Creating bespoke, audit-ready incident management procedures detailing clear escalation paths, key roles, and communication protocols.
Regulatory & Retailer Notification
Hands-on assistance managing mandatory communications with the Food Standards Agency (FSA), local authority enforcement officers, and retail customers.
Mock Recall & Challenge Testing
Stress-testing your traceability systems, mass balance accuracy, and crisis team readiness under simulated audit conditions.
Post-Incident Root Cause Analysis
Independent investigation following an incident to identify root causes, implement corrective actions, and restore auditor and customer confidence.
Why Choose QTC?
Rapid Response Technical Expertise: Experienced consultants available when urgent technical decisions and regulatory notifications are required.
Regulatory Compliant: Fully aligned with UK Food Hygiene legislation, FSA guidance, BRCGS requirements, and major retail codes of practice.
Brand Protection: Clear, calm, and objective management to resolve issues efficiently while minimising commercial and reputational impact.